Delivery Information

Please note that Kozi’s official working days are from Sunday to Thursday. Fridays, Saturdays, public holidays and holidays are a holiday for all Kozi employees and for shipping companies Our first mission is to provide you with the best online shopping experience, so we have made the shipping and delivery process easy for you because your convenience is our priority.

We deliver your orders through the company’s fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders at the right time for you Our delivery method is delivery on the same day or another day, depending on your geographical area. The commodity must be requested at least 7 hours before the time to be obtained so that the delivery team can provide the commodity, taking into account the time of request (not to be late) and our working hours, in addition to the fact that there are commodities that need more than this time to prepare and may reach a day or several days depending on the nature of the product. In case of urgent requests, please contact our customer service and we will do our best to assist you. Your signature will be required on the copy of the invoice to confirm that you have received the products as indicated on the invoice. The application will be delivered to the address registered in the application, and the signature of any person present at this address is considered as your receipt of the application In the event that we arrive at the registered address and no one is present at this address, please contact customer service to specify another time for delivery, and the company will not be responsible for any order that exceeds 3 days from the first date of delivery of the order. Knowing that if you are not present at the agreed time for delivery twice, additional fees will be charged for delivery after that. Delivery fees start from 15 Saudi riyals for orders through multiple shipping companies, according to your choice. Payment on receipt fees are not available at this time until further notice.

Free shipping

– On the Kozi website, a free delivery service is provided for orders worth 250 riyals or more, through multiple companies, according to our choice, in proportion to us and the customer’s geographical location.

To find out the shipping cost to other countries, please contact us via the following email ([email protected])

Delivery schedule

– We provide daily delivery service, except for Friday and official holidays in the Kingdom of Saudi Arabia.

Important information about delivery

– The applicant is required to sign a document of receipt of the purchases We guarantee the safety of your order from theft and damage from the moment it leaves the store until the moment of delivery. The kozi Store is not responsible for the product after signing the receipt document. Shipped by multiple shipping companies in different countries worldwide. The guide uses the approximate delivery time starting from the moment the order is sent. kozi shall not be liable for any delays arising from the payment of fees by the applicant. Adding fees to the cost of shipping the order in the event that the place of delivery is located within a remote area In the event that you wish to cancel your order and exchange it, please go to the return policy page and follow the steps mentioned there Please note that if your order has already been sent and you wish to cancel it, you must wait until it reaches you and then proceed with the return procedures.